When somebody answers.And what they will tell you.
Our support hours and channels are published below, and so are the questions buyers ask before they sign. Nothing here is a number we cannot stand behind.
Post-sales support
Support hours, published.
- Support hours
- Monday to Friday, 9am to 6pm Singapore time
- Delivered by
- Telephone and teleconference
- nick@drnicktung.comMonitored 24 hours a day, 7 days a week
- Telephone
- +65 8668 4687Within support hours
- Support channels
- Email, telephone, and the published FAQ. Read the FAQ.
- Registered address
- 10 Ubi Crescent, #05-32, Ubi Tech Park, Singapore 408564
Straight answers
Questions buyers actually ask.
Is pricing based on users or contacts?
No. The package includes unlimited named users and contacts for one UEN. It is one fixed price for the implementation, not a per-user licence, so adding a salesperson does not change your bill. A Custom engagement is scoped and quoted against your own requirements.
Does the AI contact customers on its own?
No. It summarises, prioritises, ranks and drafts. Every draft is marked as AI-generated and stays unsent until an authorised person edits it and approves it. There is no setting that turns this off, because it is not a setting.
What support do we get after go-live?
Support runs Monday to Friday, 9am to 6pm Singapore time, by telephone and teleconference. Email is monitored 24 hours a day, 7 days a week. The three channels are email, telephone and this page. What sits inside your support scope, as opposed to new work, is written into your engagement letter before you sign it.
Can it connect to the systems we already use?
It has a REST API and signed webhooks, so data can come in and changes can be pushed out, and failed deliveries are recorded in a ledger rather than lost. Which systems, in which direction, carrying which fields, is scoped with you during implementation. We publish no list of supported systems, because we will not claim a connection we have not built and verified end to end.
Is this already approved for a government grant?
No approval is implied. The solution can be packaged with a structured scope and supporting documentation, but every application remains subject to the programme rules, customer eligibility and the approving authority.
How is our customer data handled?
Access is enforced at the database, so a user cannot reach a record they are not permitted to see. Every personal data field carries a recorded purpose, basis, sensitivity, retention class and visibility. Privileged actions, AI actions, exports, deletions and sign-ins are recorded in an append-only audit trail. You configure how long each class of data is kept. You can export everything, any time, in four formats.
Does it work on a phone?
It runs in a browser, on a phone or a laptop, with nothing to install and nothing to update.
What happens if someone forwards us a suspicious email and it ends up in the CRM?
Text arriving from outside the system, in an imported email, a note or an integration payload, is treated as data and never as an instruction. A message written to manipulate the AI assistant into revealing something or doing something does not get to.